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Complaint & Support Centre - First Microfinance Centre Limited

First Microfinance Centre

Complaint & Support Centre

We value your feedback. Tell us how we can better serve you.

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We are here to listen. Submit your concern below and our team will review it and respond as soon as possible.

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General Complaint

Share concerns relating to our services, staff, branches or general customer experience.

Full Name *

Phone *

Email Address

Category *

Subject *

Complaint / Message

Branch

District

Region

Priority

Attachments

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Add supporting documents Click to select one or more files

ⓘ Please provide accurate information so that our team can properly review and respond to your concern.

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Loan Complaint

Report concerns relating to your loan application, deductions, repayments or account.

Full Name *

Phone *

Email Address

National ID

Employment Number

Application Reference

Subject

Complaint / Message

Branch

District

Region

Priority

Attachments

+

Add supporting documents Click to select one or more files

ⓘ If your concern relates to an existing loan application, including the application reference can help us locate your records faster.